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:s On Feb 10 my NavyFederal Mortgage account downloaded that it was paid off. While I would love if this were true, it is not. I have this problem on two different computers where I have Quicken. I have deleted and re=added the account after I reset and deactivated it. All the same, "this account is paid off" and Quicken is now recommending hiding it in the accounts list. I called help and they said wait a few days. NFCU assured me (sadly) that my account is not paid off. Is anyone else having this problem?