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Citibank not downloading since 2/102020

badagliacca

I cannot download any Citibank account transactions since 2/10/2021. I have tried all the usual remedies: reset accounts and deactivate accounts. I create a ne Quicken file and added two Citibank accounts, same user. Accounts added and transactions retrieved UP TO AND INCLUDING 2/10/2021. No transactions after 2/10/2021 retrieved. I have submitted error report to Quicken from Help->Report A Problem menu. Quicken version shown in attached jpg.

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Quicken Francisco

Hello @badagliacca

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

Being that the issue you are experiencing can have multiple causes-- It may be best for you to contact Quicken Support instead as you may need extensive troubleshooting done in order to have this successfully resolved. They also have the ability to screen share with you (if you feel comfortable doing so) and will be better equipped to help you accomplish and set up what you need.

Click here to review Quicken Support's hours of operation.

Thanks,
Quicken Francisco