Problem with Two Step Authentication with One Step Update

Recently my checking account bank added two step authentication to their online banking process. Quicken updates have ceased to work. I get the window to select the notification method. I select text, and the text never arrives on my mobile phone.

When I sign-on directly to the bank website, I ask for a text code and it is promptly sent. At the bank's side, they see that an authentication code was generated and sent. When I do the same process through Quicken, the bank doesn't see any request. So they conclude that Quicken is broken and not asking for the authentication code.

Please help!

Thanks,
Ken

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Pat Sills

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

    Thanks,

    Quicken Francisco