Still having problems Downloading Netxinvestor

djadamson0104

From other threads, some people can log into NetXinvestor using the 3 digit code and others can’t. I still can’t. My three digit code is all letters, not numbers. Does that make a difference/

Quicken_Tyka

Hello @djadamson0104

Thank you for the response and for providing more details.

An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

https://www.quicken.com/support#contact-support

When contacting support, be sure to let me know how long you have been receiving this error.

Let us know how it goes!

-Quicken Tyka

Quicken Francisco

Hello @djadamson0104

Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

 https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

Thanks,

Quicken Francisco

djadamson0104

I still get the same problem - Attached is a screen print

Quicken_Tyka

Hello @djadamson0104

Thank you for the response and for providing more details.

An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

https://www.quicken.com/support#contact-support

When contacting support, be sure to let me know how long you have been receiving this error.

Let us know how it goes!

-Quicken Tyka