Started getting CC-505 error for Pentagon Federal Credit Union

jdgallo

I just started getting a CC-505 error when trying to download transactions from Pentagon Federal Credit Union. I tried resetting one of my accounts and then deactivated and tried to reactivate online support. I couldn't connect. This is the second time in a month I've had issues with Quicken and Pentagon Federal Credit Union. Where is the problem?

Quicken Sarah

Hello All,

Thank you for reporting this error to the community, although we apologize for any frustration or inconvenience experienced.

We have received notification that Pentagon Federal Credit Union is currently blocking access to their servers to mitigate traffic levels.

For more information and to automatically receive updates and/or a resolution on this ongoing issue, please visit here and bookmark the Alert by clicking the yellow star icon in the upper right.

Thank you,

Sarah

Quicken Francisco

Hello @jdgallo

Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

 https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

Thanks,

Quicken Francisco

darbusa

@Francisco This is a long running problem caused by PenFed. They shut off outside apps when they have or anticipate having performance issues because they have inadequate IT resources. It was really bad several months ago but got better (expect they got lots of negative feedback because they have a canned answer to the issue) but it never stays good for very long. I'm a little surprised you are not aware of this issue.

darbusa

@Francisco here is response I was referring to in prior msg.
"Replying to
@darbusa
Hi there, we're sorry to hear this has inconvenienced you. The decisions we make for our site are for the benefit of all members. Please visit this link for Quicken assistance: https://penfed.org/frequently-asked-questions/quicken-help. We appreciate your feedback."

darbusa

@Francisco Here is response to my complaint to PenFed today, Feb 28
"Replying to
@darbusa
Hi Darwin, we had to temporarily disable 3rd party platforms from accessing PenFed Online in order to fix an underlying technical issue, we are working to restore access within the next few days. We're sorry for the inconvenience."

jdgallo

Thank you! I am happy to hear this is being worked. It is frustrating though. I was unable to get Pen Fed transactions for several months. It finally got fixed a couple of weeks ago and worked for about a week. Pretty sad.

davem1943

I am also having the same problem.. This time the problem started with quicken not updating my latest bill so I could use Quickpay to pay my bill.. Now starting Friday with the CC505 messages.. I deactivated the online access for the account and now cannot connect to reactivate.. It seems like the last few months, it's been broken more than it has worked..

Krakat

I'm so frustrated with PenFed with the connection with Quicken. Just post what's going on so their financial customers know what's going on. At least be upfront with us. This goes for all financial companies, most fix in a day and it's not normally ongoing. PenFed seems like it's every month. Please add more IT resources to fix the problem.

ronracer

You would think the small community CU's might have this problem but not the case with mine. Only seems to be with big national PenFed. You would think they would have many more resources.

Quicken Sarah

Hello All,

Thank you for reporting this error to the community, although we apologize for any frustration or inconvenience experienced.

We have received notification that Pentagon Federal Credit Union is currently blocking access to their servers to mitigate traffic levels.

For more information and to automatically receive updates and/or a resolution on this ongoing issue, please visit here and bookmark the Alert by clicking the yellow star icon in the upper right.

Thank you,

Sarah

benamay

Hi, i been having the same issue with PenFed for several months as well. Until they get the issue resolved, you will need to do a manual download from within penfed which creates the quicken file to update. I know its a pain but its the only way to update until PenFed gets more ports. If you do resets within quicken, you run the possibility of having duplicate transactions when the issue is solved, which is also a pain to clear.

Unknown

This content has been removed.

ronracer

If this is a PenFed issue and they are not going to support Quicken anymore they should just inform us users instead of this piecemeal attempt at fixes.
Us Quicken users could then transfer to a CU that works with Quicken instead of continuing to wait for a fix over and over again.

ronracer

Thank you for contacting PenFed.
We have recently done an analysis and determined that a lot of our bandwidth is being taken up by aggregators (Quicken, LifeLock, Credit Karma, etc) who make service calls multiple times a day.

In order to ensure stability for members directly accessing their accounts, we are temporarily limiting the bandwidth of aggregators during peak hours. If you are experiencing errors while connecting to PenFed, we suggest going to PenFed online directly or waiting until a different time of day to try again.

We appreciate your attention to this matter and apologize for any inconvenience this may cause.

Thanks for that!!!

jdgallo

Pen Fed members using Quicken to access their accounts should NOT be lumped in with LifeLock, Credit Karma, and other “aggregators” who are not Ped Fed members. PenFed is directly blocking their own members. USAA doesn’t do that. Come on Pen Fed!

Unknown

This content has been removed.

ronracer

I have accounts with at least 15 financial institutions - banks, cu's, investment and retirement platforms. None of these other institutions seem to have this problem - only PenFed

ronracer

sal
I was just able to reactivate my PenFed accounts after deactivating them this is still not an acceptable fix to do every 2 -3 days.

ronracer

Well now when I run one step update all my accounts come back as updated in One Step Update Summary except PenFen that is no where to be found
Good thing no more 505 error but unknown if it's still updating PenFed

zamo132

I'm still getting CC-505 error for PenFed. Haven't been able to update for weeks now.

BigEd

I have had this issue for over a year. Seems to me that PenFed does not want to spend money to upgrade their infrastructure. Obviously, not important to them.