Paying Bank Bill Pay is dimmed, says not available. How do I get the account enabled. (Q Mac)

RAChapman

Quick-pay and Check are enabled, but can't get Bank Bill Pay to enable. What am I not doing correctly?
Using Quicken for Mac with bank services thru Bank of America.

Quicken Francisco

Hello @RAChapman

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Bank bill pay is available to users who are using Direct connect as their connection type and have bill pay available through their banks. If you would like to use Bank bill pay you'll need to double check to make sure your BoA is connected through Direct connect. You should be able to do so by selecting your BoA account and in the bottom right selecting settings. From there you should see the connection type.

 I'll leave an article down below with more information about Direct Connect.

https://www.quicken.com/support/how-quicken-connects-your-bank

Once you get a chance let us know more about your connection type and we'll see what we can do. Additionally if you have any other questions as well please let us know.

Thanks,

Quicken Francisco