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Is there a new reconnect / link my accounts to Pentagon Federal Credit Union?

bradf1rw

I cannot connect / link my accounts to PENFED.

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Quicken Francisco

Hello @stan05482

We are currently seeing some issue with Pentagon Federal Credit Union. I would recommend following the post I'll leave down below for more information.

https://community.quicken.com/discussion/7889606/new-3-1-21-pentagon-federal-credit-union-returns-cc-505-105-error

Additionally here is also another post with other users having similar issues.

https://community.quicken.com/discussion/comment/20160240#Comment_20160240

Thanks,
Quicken Francisco

All comments

Quicken Francisco

Hello @bradf1rw

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It seems like a couple of users are also reporting issues with Pentagon Federal Credit Union as well. If you wouldn't mind could you give us a bit more information as well. What is the exact error you're getting? This sounds like it started today but did you experience it earlier? Any additional information as well will let us know a bit more.

Once you get the chance please let us know more and we'll see what we can find out.

Thanks,

Quicken Francisco

bradf1rw

Thanks. I deactivated and tried to re-establish the connection. As I got to the Active One Step Update, the screen says "Sorry. We've encountered an error."

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Quicken_Tyka

Hello @bradf1rw

Thank you for the response and for providing more details.

An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

https://www.quicken.com/support#contact-support

When contacting support, be sure to let me know how long you have been receiving this error.

Let us know how it goes!

-Quicken Tyka

bradf1rw

Thanks. I've been having problems on/off for the past two weeks.

stan05482

I have been unable to connect to Pentagon Federal Credit union since 2/23. Error CC-505

Quicken Francisco

dhenderson67

I also haven't been able to connect for over a week and don't receive an error. Quicken Version R31.20

JstLukng

same here but only one account- others are updating. if i try to reset that account, I receive a 'Account Reset Failed". Quicken Version R31.20 27.1.30.20