Is there a new reconnect / link my accounts to Pentagon Federal Credit Union?

I cannot connect / link my accounts to PENFED.

Best Answer

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @bradf1rw

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It seems like a couple of users are also reporting issues with Pentagon Federal Credit Union as well. If you wouldn't mind could you give us a bit more information as well. What is the exact error you're getting? This sounds like it started today but did you experience it earlier? Any additional information as well will let us know a bit more.

    Once you get the chance please let us know more and we'll see what we can find out. 

    Thanks,

    Quicken Francisco


  • bradf1rw
    bradf1rw Member ✭✭
    Thanks. I deactivated and tried to re-establish the connection. As I got to the Active One Step Update, the screen says "Sorry. We've encountered an error."
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @bradf1rw

    Thank you for the response and for providing more details.

    An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

    https://www.quicken.com/support#contact-support

    When contacting support, be sure to let me know how long you have been receiving this error.

    Let us know how it goes!

    -Quicken Tyka

    ~~~***~~~
  • bradf1rw
    bradf1rw Member ✭✭
    Thanks. I've been having problems on/off for the past two weeks.
  • stan05482
    stan05482 Member
    I have been unable to connect to Pentagon Federal Credit union since 2/23. Error CC-505
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Accepted Answer
    Hello @stan05482

    We are currently seeing some issue with Pentagon Federal Credit Union. I would recommend following the post I'll leave down below for more information. 

    https://community.quicken.com/discussion/7889606/new-3-1-21-pentagon-federal-credit-union-returns-cc-505-105-error

    Additionally here is also another post with other users having similar issues.

    https://community.quicken.com/discussion/comment/20160240#Comment_20160240

    Thanks,
    Quicken Francisco
  • dhenderson67
    dhenderson67 Member
    I also haven't been able to connect for over a week and don't receive an error. Quicken Version R31.20
  • JstLukng
    JstLukng Member
    same here but only one account- others are updating. if i try to reset that account, I receive a 'Account Reset Failed". Quicken Version R31.20 27.1.30.20
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