Why can't Quicken download Discover card transactions?

Quicken will not download Discover transactions. Why?
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  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    What financial institution name did you use, in Q, for your Discover card?  Because Q CAN download from Discover.
    Do TOOLS, Account List for the name of the FI that you used.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Discover Card Account Center
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    OK, that's the correct FI name.  SO, what specifically happens when you try to download from them?  What error codes or messages?  Have you downloaded from them previously?  Can you download successfully from other banks, cards, etc?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Stormoen
    Stormoen Member
    I can't download from Discover either. I get the message that it can't verify the account information from Discover Card Account Center
    Quicken Windows Subscription, Home and Business
  • Stormoen
    Stormoen Member
    The Norton VPN was my issue as well. Thanks for the answer.
  • hurleydawg
    hurleydawg Member
    Quicken downloads Discover Card transactions just fine EXCEPT a period from 5/4/2020 thru 6/30/2020. Checked Discover website. Statements for that period appear the same as others. Any ideas?
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    edited March 16
    Can you sign into the Discover website ... and initiate a download from there?  IF SO, and if it will let you specify a date range, all the better.
    If it won't let you specify a date range just download what you can and expect that Q will reject a bunch of transactions as Duplicates.
    BE SURE to take a backup before  you try this ... just in case.
    ALSO, be aware that the download MIGHT not be able to go back that far ... in which case you've got some typing to do.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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