Clearing transactions

Can not clear downloaded (online) transactions.

Can't modify this transaction, because it has been damaged (All accounts)

Best Answer

  • Studpup
    Studpup Windows Beta Beta
    Accepted Answer
    First, let's make a backup, then validate the file to make sure there's no errors in the file.

    Then try turning off cloud sync: Edit/Preferences/Mobile & Web, turn Sync OFF

    Run one step update and make sure it's successfully downloading your transactions.

    If it's not downloading transactions, Edit/Preferences/Quicken ID & Cloud Accounts, and Sign in as a different user. Log back in with the same email and password.

    Run one step update again

    Once its working, if you use web or app features, turn Mobile & Web sync back on.
    I'm not a quicken employee, just trying to be a helpful pup!

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @ronski611,

    I suggest that validate, and perhaps also super validate, your Quicken data file.  Please follow these instructions LINK.

    Once completed, let us know if you are still having this problem.

    Frankx

                      Quicken H&B-Subscription Ver. 34.24 - Windows 10-Home Version
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • Studpup
    Studpup Windows Beta Beta
    Accepted Answer
    First, let's make a backup, then validate the file to make sure there's no errors in the file.

    Then try turning off cloud sync: Edit/Preferences/Mobile & Web, turn Sync OFF

    Run one step update and make sure it's successfully downloading your transactions.

    If it's not downloading transactions, Edit/Preferences/Quicken ID & Cloud Accounts, and Sign in as a different user. Log back in with the same email and password.

    Run one step update again

    Once its working, if you use web or app features, turn Mobile & Web sync back on.
    I'm not a quicken employee, just trying to be a helpful pup!
  • ronski611
    ronski611 Member
    Fixed - Thank you