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CC-503 Error with Novo...

Jim Van Leeuwen

I've been using EWC to download transactions from a business checking account with Novo since the start of 2021 without issues. This past week, I started receiving errors when using OSU to download transactions. After a few days, I reset the connection and now get a CC-503 error when trying to relink Quicken to my Novo account.

Are there any known issues with Novo? Thanks!

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Accepted answers

Jim Van Leeuwen

@Quicken_Tyka .... well, after trying one last time, I was able to reconnect the account. I am guessing it was an intermittent outage somewhere, but it was broken for almost 2 weeks now. I'm all good. Thanks!

All comments

NotACPA

Have you seen, and followed the directions, here?

https://www.quicken.com/support/error-when-updating-accounts-cc-503

Jim Van Leeuwen

Thanks for the reply, @NotACPA !

I have followed the instructions in the doc that applied (the password is no longer in my password vault since I used the Reset Account option in the Account Details | Online Services tab after 5+ days of getting errors when running OSU. I am certain the username and password are accurate (cut/pasted from LastPass which stores the credentials). I have not changed my username or password since opening the account earlier this year.

Quicken_Tyka

Hello @Jim Van Leeuwen

Thank you for taking the time to visit the Community to post your issue, although I apologize that you have not received a follow-up response.

Can you please visit the Novo website https://app.banknovo.com/login and confirm that you are able to successfully sign in with the credentials being used in the Quicken program.

If you are able to successfully sign in, I would next recommend contacting support directly for a review of the logs.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to escalate the issue if necessary.

Thank you,
-Quicken Tyka

Jim Van Leeuwen

Thanks @Quicken_Tyka ...the credentials are correct. I will reach out to Support when I have time.

Jim Van Leeuwen