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CC-503 Error with Novo...

I've been using EWC to download transactions from a business checking account with Novo since the start of 2021 without issues. This past week, I started receiving errors when using OSU to download transactions. After a few days, I reset the connection and now get a CC-503 error when trying to relink Quicken to my Novo account.

Are there any known issues with Novo? Thanks!
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Quicken Windows Deluxe Subscription
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Best Answer

  • Jim Van Leeuwen
    Jim Van Leeuwen Member ✭✭
    Accepted Answer
    @Quicken_Tyka .... well, after trying one last time, I was able to reconnect the account. I am guessing it was an intermittent outage somewhere, but it was broken for almost 2 weeks now. I'm all good. Thanks!
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    Quicken Windows Deluxe Subscription

Answers

  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Have you seen, and followed the directions, here?

    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Jim Van Leeuwen
    Jim Van Leeuwen Member ✭✭
    Thanks for the reply, @NotACPA !

    I have followed the instructions in the doc that applied (the password is no longer in my password vault since I used the Reset Account option in the Account Details | Online Services tab after 5+ days of getting errors when running OSU. I am certain the username and password are accurate (cut/pasted from LastPass which stores the credentials). I have not changed my username or password since opening the account earlier this year.
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    Quicken Windows Deluxe Subscription
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @Jim Van Leeuwen

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you have not received a follow-up response.

    Can you please visit the Novo website https://app.banknovo.com/login and confirm that you are able to successfully sign in with the credentials being used in the Quicken program.

    If you are able to successfully sign in, I would next recommend contacting support directly for a review of the logs.

      https://www.quicken.com/support#contact-support

     Quicken Care has the tools to escalate the issue if necessary.

    Thank you,
      -Quicken Tyka

    ~~~***~~~
  • Jim Van Leeuwen
    Jim Van Leeuwen Member ✭✭
    Thanks @Quicken_Tyka ...the credentials are correct. I will reach out to Support when I have time.
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    Quicken Windows Deluxe Subscription
  • Jim Van Leeuwen
    Jim Van Leeuwen Member ✭✭
    Accepted Answer
    @Quicken_Tyka .... well, after trying one last time, I was able to reconnect the account. I am guessing it was an intermittent outage somewhere, but it was broken for almost 2 weeks now. I'm all good. Thanks!
    --
    Quicken Windows Deluxe Subscription
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