Unable to add a "loan" account.

I do a lot of my stuff manually, not online. The program is not allowing me to set up a new account

Best Answer

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    Hello @goirishcarrs

    Thank you for reaching out on the community and telling us about your issue. We're currently looking to collect more information on the issue. If you could go across the top to help > report a problem and send in a sanitized data file as well as all the logs which should be equipped by default. In the subject line please put Mortgage loop.

    Once you're able to report the problem let us know and we'll take a look at the logs.

    Thanks,
    Quicken Francisco

Answers

  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    What happens when you try to do so?  Any error messages?  Any repeatable behavior on the part of the program that's preventing this?
    And, what version of Quicken (Help > About Quicken) are you using?
  • goirishcarrs
    goirishcarrs Member
    Quicken Deluxe 2020 is verson.
    - I get all the way to creating the monthly payment reminder. It takes me to "Your Loan Reminder" and gets stuck in a loop. It won't save the options and it won't let me set it up without a reminder.
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    The behavior has been reported before and I'm not sure what's the state of the situation.
    You might create a new test file and try creating the loan and see if that works.  If it does then that suggests some problem in your "live" file which might be corrected by doing a validation and repair.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited March 14
    [EDIT] - updated topic title to better reflect the actual Q&A -
    related to a LOAN account, and not just any Quicken account -
    not manual vs online access
    Quicken Subscription - Windows 10
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    Hello @goirishcarrs

    Thank you for reaching out on the community and telling us about your issue. We're currently looking to collect more information on the issue. If you could go across the top to help > report a problem and send in a sanitized data file as well as all the logs which should be equipped by default. In the subject line please put Mortgage loop.

    Once you're able to report the problem let us know and we'll take a look at the logs.

    Thanks,
    Quicken Francisco
  • dlmchugh1212
    dlmchugh1212 Member
    Unable to create loan account now, although I used to be able to create them. After you enter done it loops back to the reminder and won't let me out without cancelling.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @dlmchugh1212

    Thank you for letting us know.  I believe we are still looking into the bug so I would recommend also submitting a report with the steps I have posted above. This will give us more information to figure out what exactly is causing the issue.

    Thanks,
    Quicken Francisco
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