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Citi fails to validate as an online bill

Citi has been failing to successfully establish itself as an online bill for about two weeks now. The symptoms are that the Citi bill immediately complains about needing attention when adding it as a biller and Validate Online billers come back as failed, removing the biller from the online list. Is there something going on with Citi?
Quicken Premier R32.12
Windows 10 Pro 64-Bit Version 10.0.18363 Build 18363
USA

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @virbert,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Unfortunately, this is a known issue with Citi Online biller that has been reported, and we have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @virbert,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Unfortunately, this is a known issue with Citi Online biller that has been reported, and we have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause.
    -Quicken Anja
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Avoid late fees and penalty interest rates!

    If you're about to be late with making your payment, I recommend you logon directly to the biller's website and authorize them to direct debit the next (and all future) payments from your checking account or a credit card. The biller will make an electronic debit on the due date and you don't have to worry about being late. Just record a scheduled reminder that is not an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the debit transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

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