Go to Edit > Preferences > Quicken ID & Cloud Accounts
Click sign in as a different user
Type "yes" to sign out
Sign back in using your existing Quicken ID
For whatever it's worth and actual problems with loan company's download services aside ... I would not bother attempting to activate any loan or mortgage account for downloading. (Not discussing LOC or HELOC accounts here)
An online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.
As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.
Effective with Quicken Windows 2018+you can deactivate an online-connected loan account and regain full control over your transaction register. However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.
Thank you for taking the time to visit the Community to post your issue.
If you are experiencing a CC-501, this error will require contact to support to review of the log files and possible escalation to resolve if the error does not resolve itself.
https://www.quicken.com/support#contact-support
When contacting support, be sure to let them know how long you have been receiving this error.
Let us know how it goes!
-Quicken Tyka
Any update from Quicken on resolving the issue with Ford Credit?
Thank you for taking the time to visit the Community to report this issue, although I apologize that you continue to experience this trouble. I would recommend signing out and signing back into the Quicken program. To do this, please follow the steps below.
Once this has been completed, please attempt to update once more and let us know the results.
-Quicken Tyka
Thank you for taking the time to visit the Community to post your issue.
If you are experiencing a CC-501, this error will require contact to support to review of the log files and possible escalation to resolve if the error does not resolve itself.
https://www.quicken.com/support#contact-support
When contacting support, be sure to let them know how long you have been receiving this error.
Let us know how it goes!
-Quicken Tyka
Hello @3legwolf
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. We are currently experiencing issues with Ford Credit. We're currently working on getting it fixed but I currently don't have an ETA when it will be fixed. I do apologize for any inconvenience this has caused.
Thanks,
Quicken Francisco