Since late Janurary, Quicken no longer actually downloads transactions

Question

Fail 3/3 investment accounts w 1/2 firms, 1/2 Checking accounts w 1/2 firms, and 1 Credit Card, to successfully downloaded transactions since 1/28/21.  They *say* they download, but 0 transactions.  Deactivating/Reactivating is no help.  In fact, the latest trick is that it now won't reactivate Checking, thinking it's already connected, and now it says "Quicken Online is out of service, please wait 3-4 hours".  Have rebooted, etc etc etc for at least a week,  What's going on?

Quicken Francisco · Answer

@AndrewShaw

It sounds like you were able to get everything back up and running! If you do run into any other issues please let us know so that we're able to take another look!

Thanks,
Quicken Francisco

AndrewShaw · Answer

OK... Got it.  Trick is to *deactivate* the accounts: one at a time, click "edit" from the online accounts list, then *deactivate*, then "improve the connection is a modern way", then userid/password, then "link to existing quicken account".  That got them all.

Thank you so much, this was driving me nuts!

AndrewShaw · Answer

Son of a gun. Created test file & created account for NB. The 1st 2 times, entering my UserId in the usual CamelCase it failed "not your fault; do you want to try again"; the third time with my userid in lowercase (which is how they do in fact seem to store it), it downloaded (albeit w caveats about capital returns on short positions) ... But it got the 3 accounts correctly w reasonable values for balances and up-to-date transactions. So, applying with the main file .... and it goes in an links the 3 quicken accounts to the 3 NB accounts, but when it's time to "update transactions" it pops a tab in my browser: AuthenticationFailed INPUT