Menards Credit Card not syncing after March change

On March 8th online account access for Menards changed, they have a "new experience" that required a new login. https://menardsbigcard.capitalone.com/

After the change, Quicken is no longer able to connect and download transactions. I have reset the account and attempted to set it up again, but I just get a generic error message from Quicken.

I contacted Quicken support twice. They went through basic troubleshooting and then said it was the Financial Institution's problem. I contacted the FI and, of course, they say it is Quicken's problem. Quicken and the FI are both unwilling to escalate the problem so the two parties can talk and get it solved.

Please, if you have this problem, contact Quicken and Capitol One and try to convince them to work together!

Best Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    Hi @qknfender,

    I'm not sure that you are aware of this, but Capital One has some special requirements to set-up their accounts - including credit cards.  If you haven't already, please take a look at the guidance located HERE.

    Let us know how that goes or if you have any follow-up questions.

    Frankx


                      Quicken H&B-Subscription Ver. 34.24 - Windows 10-Home Version
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • qknfender
    qknfender Member ✭✭
    Accepted Answer
    I solved it! Quicken does, in fact need to be updated, but there is a workaround. Instead of choosing "Menards Credit Card" as the financial institution I chose "Capitol One Card Services". Quicken needs to remove obsolete the Menards Credit Card option, it no longer functions. Thanks @Frankx for inspiring me to try something different.

    I should have come here before reaching out to Quicken Support! They are so focused on running their standard troubleshooting procedures they do not take the time to understand the issue to get to the root cause.

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer
    Hi @qknfender,

    I'm not sure that you are aware of this, but Capital One has some special requirements to set-up their accounts - including credit cards.  If you haven't already, please take a look at the guidance located HERE.

    Let us know how that goes or if you have any follow-up questions.

    Frankx


                      Quicken H&B-Subscription Ver. 34.24 - Windows 10-Home Version
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • qknfender
    qknfender Member ✭✭
    Thank you @Frankx . I looked at the article, and it seems like Quicken should take me through this process after entering my username and password. I am unable to get that far. The setup screen asks for my username and password, and after entering them I get a message saying, "Sorry. We encountered an error. (It's not your fault.)"

    If I had to guess, Quicken is not updated to know that Capital One is the FI for Menards Credit Cards so it is trying to sync with the wrong endpoints on the backend.
  • qknfender
    qknfender Member ✭✭
    Accepted Answer
    I solved it! Quicken does, in fact need to be updated, but there is a workaround. Instead of choosing "Menards Credit Card" as the financial institution I chose "Capitol One Card Services". Quicken needs to remove obsolete the Menards Credit Card option, it no longer functions. Thanks @Frankx for inspiring me to try something different.

    I should have come here before reaching out to Quicken Support! They are so focused on running their standard troubleshooting procedures they do not take the time to understand the issue to get to the root cause.
  • WileyCoyote
    WileyCoyote Member
    qknfender, how did you change the financial institution on your Quicken account? On mine it is locked and appears that I cannot edit or change it, even after I have deactivated the online services connection. The only option seems to be to close the account in Quicken and create a new one with the new financial institution, but I'm hoping to avoid that if there's a way to change it in the existing account.
  • qknfender
    qknfender Member ✭✭
    I went to Account Details and Deactivated the account on the Online Services tab. After deactivating, click the Add Account button. Choose Capitol One Card Services and enter your credentials. It's not intuitive at all, but if you pretend you are going to add a new account Quicken will give you the option to link the online account to an existing account in Quicken.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @WileyCoyote

    You shouldn't have to set up a new account in Quicken.  If you have deactivated the old account, you should:
    1) Open the old account in Quicken > click on the "gear" icon in the upper right & select "edit Account Details";
    2) On the "General tab > remove/delete the "Financial Institution Name" > replace it with "Capital One Card Services;
    3) Next, edit the "Account Number" (it likely changed) to the new number;
    4) Click on the "Online Services" tab > Click "Setup Now";
    5) Follow the on-screen instructions to "connect" the account to the new provider.

    Let me know if you have any followups and how it goes.

    Frankx

                      Quicken H&B-Subscription Ver. 34.24 - Windows 10-Home Version
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • WileyCoyote
    WileyCoyote Member
    Thank you both for your replies. Unfortunately, I did not see any way to delete or edit the current financial institution and change it to Capital One on the Account Details. However, the method described by qknfender worked perfectly, so problem solved. That definitely was not intuitive!