Wealthfront - CC-501 Error when trying to add new

Trying to add a new Wealthfront account to Quicken... I have 2FA turned on with Wealthfront, and I am using an app-specific password for Quicken. When I try to add the account, I enter my Wealthfront user ID and app password, and it fails with a CC-501 error and "We apologize for the inconvenience but we are unable to connect to the Quicken servers at this time. Do not contact Wealthfront Inc for assistance. They cannot fix this problem"

This has been ongoing for several days now.. Is this a current issue?

Thanks

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @RickNY,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-501.

    As stated in the article, if the error persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to further investigate the root cause of the error and will likely be required to file an escalation in order to have it resolved.

    Please, click here to review Quicken Support's hours of operation.
    -Quicken Anja
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