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Bills and Incomes download statements PDF's Not Working

On the bills and income tab with an on-line biller between the current bill column and last payment column is an envelope with a paperclip. When you click on the PDF it use to display a list statements that would normally show past statements. Currently all online billers have no data. It displays "Your PDF statement is not available at this time. Please try again later". This is occurring with all online billers. Why?

Answers

  • starrdd49
    starrdd49 Member ✭✭
    I have the same problem !
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mdeehl & @starrdd49,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you have currently running?
    • Help > About Quicken
    To start with, I suggest you try Validating Online billers. Although, I do recommend that you save a backup first (just in case). Once a backup is saved, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Validate Online billers in the dropdown menu.



    Let us know how it goes!
    -Quicken Anja
  • mdeehl
    mdeehl Member ✭✭
    Thank you! After validating my online billers, it provided an explanation. I fixed the issue and it works like it's suppose to!
  • mdeehl
    mdeehl Member ✭✭
    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    @mdeehl You're welcome! Glad to hear that worked for you. :)
    -Quicken Anja
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