Downloading transactions from bank

Error message: Quicken's online service is unavailable at this time. Please wait at least ten minutes, then try again. I've had this message since March 7.
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Best Answer

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer

    Hi @charlotte999

    In order to get past this message, you should log out of, and then log back in, to your Quicken account, as follows:

    1)    Go to “Edit” > “Preferences” > “Quicken ID & Cloud Accounts”;

    2)    Click "Sign in as a different user";

    3)    Sign out and then sign back in, using the same credentials;

    4)    Then, shut down Quicken, reopen it and try the download.


    If you still get the message after performing the above steps, I would suggest that you update the account directly from the account register, rather than using One Step Update.

    Let me know how that goes.


    Frankx


                           Quicken H&B-Subscription - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Accepted Answer

    Hi @charlotte999

    In order to get past this message, you should log out of, and then log back in, to your Quicken account, as follows:

    1)    Go to “Edit” > “Preferences” > “Quicken ID & Cloud Accounts”;

    2)    Click "Sign in as a different user";

    3)    Sign out and then sign back in, using the same credentials;

    4)    Then, shut down Quicken, reopen it and try the download.


    If you still get the message after performing the above steps, I would suggest that you update the account directly from the account register, rather than using One Step Update.

    Let me know how that goes.


    Frankx


                           Quicken H&B-Subscription - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • KateHugo
    KateHugo Member
    Thank you so much! It worked for me. I haven't been able to update my info for so many days now!! Thank you for sharing this!
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