Sync Error: Resetting an Account - starting over

KGquick
KGquick Quicken Windows Subscription Member
edited May 2022 in Using Quicken on the Web
I have multiple accounts at different banks. After a faulty synchronizing, I have an incorrect negative balance on one account. I presume it would be best to start over and create a new "beginning balance". I already tried to restore from a backup, but cannot restore individual accounts and prefer to keep recent activity in other accounts. How should I best proceed? Delete or close the account and resynch? Delete all activity only? Suggestions?
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Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @KGquicken

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    One option would be to reconcile the account to either locate the discrepancies or add an adjustment to bring the account into balance. To learn more about reconciling, please see the information available here.

    I hope this helps!

    -Quicken Tyka
    ~~~***~~~
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