Not able to export transactions from my account at First Interstate Bank to Quicken. OL 221-A

The error message I get is OL-221-A


  • dyeltonyoung
    Is this a temporary problem with Quicken? If so, when can I expect a resolution?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @dyeltonyoung

    Thank you for taking the time to visit the Community to ask your question, although I apologize that you have not received a response.

    There are currently no known issues with First Interstate Bank. I would recommend taking a moment to follow the steps for this error in the support article here.

    If the issue is not resolved after completing the steps you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column. 

    • Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 
    • Express Web Connect - Please contact Quicken Support for further assistance. 
    • Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue.
    Please let us know what you find!

    -Quicken Tyka
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