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Transactions missing from category group

This discussion was created from comments split from: Scheduled Transaction Groups.

Comments

  • Mike Freudenthaler
    Mike Freudenthaler Canada Beta Beta
    I am also having the same issue.  I set up a transaction group for the beginning of every month.  I execute it, then the next month the transaction group is still there but it doesn't have the transactions linked to it.  I am running quicken for windows - canadian edition R28.15 and i am not using any of the web functionality.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @Mike Freudenthaler

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    We will need a bit more information to be able to assist. How long have you been experiencing this trouble? Did you experience any changes that you can recall prior to this issue occurring?

    Can you also please verify the file location? Storing an active data file on a cloud or network drive may cause the behavior you have described.

    https://www.quicken.com/support/how-find-quicken-data-file-quicken-windows

    Please let us know what you find!

    -Quicken Tyka
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  • Mike Freudenthaler
    Mike Freudenthaler Canada Beta Beta
    I started noticing the issue after the last update and it seems it just transaction groups.  Also, I run the quicken data file locally, not in the cloud.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @Mike Freudenthaler

    Thank you for the response and the additional details.

    At this time I would recommend contacting support by phone on Monday for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to initiate a screen share to view the issue in real-time to isolate the issue further.

    Thank you,

    -Quicken Tyka

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