Quicken NOT ignoring accounts previously set to ignore

EricF Member ✭✭
I have multiple accounts at Fidelity and several of my mother's accounts are also shown in my dashboard. In the past, I have told Quicken to ignore these accounts. As of today, it is insisting there are "accounts at Fidelity that are not in Quicken" (duh) and it will not download transactions for my existing accounts. I have reset those accounts, but no transactions are being downloaded.


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @EricF

    Thank you for the response and the additional details. 

     I would next sign out and sign back into the Quicken program. To do this, please follow the steps below. 

    1. Go to Edit > Preferences > Quicken ID & Cloud Accounts 

    2. Click sign in as a different user 

    3. Type "yes" to sign out 

    Once this has been completed, please attempt to update once more and let us know the results. 

     -Quicken Tyka 


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