Incorrect online bank balance

Question

My online balance is showing a negative number that is exactly = to what the positive number should be.  i.e., my bank balance is $10,000, but Quicken is showing it as -10,000.I have tried resetting the account, and deactivating and reactivating the account.

Quicken Francisco · Answer

@Bob Lerman

Thanks for letting us know. Since you were able to replicate the issue in a test file we'll want to contact  Quicken
Support so that we're able to collect logs to figure out exactly what's causing the issue. If we're able to find an issue in the log so that we're able to get the issue escalated.  I'll leave our hours down below so you can find a time that works best for you.

Thanks,
Quicken Francisco

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Bob Lerman · Answer

I neglected to mention in my original post that in my regular Quicken file, while the "online balance" shown in my Quicken register is a negative number, the "ending balance" shown in my  register is correct.
 Also, this problem does not show in any of my other accounts in this file.

Bob Lerman · Answer

Hi @Francisco,
 Thank you for your response.
 The FI is Webster Bank, it is a checking account.  Yes, it was working previously and has flipped.
 I did the test file as you suggested, and added the Webster account.  What happened is that the account shows the negative balance, both in the  online balance, as well as in the ending balance in Quicken.
 ?????

Bob