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"Membership expired" message when it has not

I am using quicken from a different computer than I normally do. When I launched it, quicken updated to the latest and has a banner that says my membership expired though it has not. I click renew and sign in and get message that my subscription is good. How do I force the app to sync with my account? As I side note, I also get message that quicken service is unavailable, try again in 10 minutes when I perform one step update, maybe related?

Answers

  • jimtr
    jimtr Member ✭✭
    I resolved this by creating a new quicken file, signing in to quicken and then opening the old file. All is working now.
  • splasher
    splasher SuperUser ✭✭✭✭
    Go to Edit->Preferences->Quicken Id and do a "login as different user"
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    As mentioned above ... login as different user... BUT - use your exact same ID 
    Quicken 2020 Deluxe - Subscription - Windows 10
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