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I am getting the cc 501 error

vicbullard
vicbullard Member ✭✭
Cc 501 error when updating Home Trust Bank with Quicker starter. The bank says it is a quicken issue. Please advise as this has been happening for several days.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @vicbullard,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-501.

    As stated in the article, if the error persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to further investigate the root cause of the error and will likely be required to file an escalation in order to have it resolved.

    Please, click here to review Quicken Support's hours of operation.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Accepted Answer
    Hello @vicbullard,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-501.

    As stated in the article, if the error persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to further investigate the root cause of the error and will likely be required to file an escalation in order to have it resolved.

    Please, click here to review Quicken Support's hours of operation.
    -Quicken Anja
  • vicbullard
    vicbullard Member ✭✭
    Still getting the cc 501 error with Home Trust Bank. I have had this before and it was months until it stopped. Now I wonder if I should renew my account this month. What a pain!!
  • taffeys
    taffeys Member ✭✭
    Same CC-501 Error today with three accounts at California Coast Credit Union. Have submitted an online error report to Support.
  • vicbullard
    vicbullard Member ✭✭
    I hope they get this fixed soon. It is a real pain!!
  • vicbullard
    vicbullard Member ✭✭
    Sometimes I get the cc 501 and later the cc 502.
  • taffeys
    taffeys Member ✭✭
    Could this be related to the next round of Covid-19 relief payments? It has been reported here that many banks are expecting a high volume of online activity. In order to maintain their systems, some banks are limiting the amount of traffic to their servers, which may cause temporary issues when attempting to download from these banks into Quicken. We just received our payments today.
  • vicbullard
    vicbullard Member ✭✭
    It could be. However, I contacted Home Trust Bank and they said they have not restricted downloads.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    please do follow @Quicken Anja 's advice and phone Quicken Support. Help / Report a problem won't work in this situation. Something will have to be done inside one of the Quicken servers to reset your bank connection.
  • taffeys
    taffeys Member ✭✭
    Just updated without the error.
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