Why will BBVA not accept Quicken bill pay instructions for Home Depot Credit Services ?
I use Direct Connect (bank bill pay). I recently added a new payee, Home Depot Credit Services, which is a Citibank card. When I try to make an online payment to Home Depot using Direct Connect / Bank Bill Pay, in the register I get either "waiting" or "send". I have spent a couple hours on the phone with both BBVA and Quicken help. BBVA says everything is ok with my online bill pay on their end. Quicken help was not able to identify the problem. FYI, I did make the online payment successfully via my online account on the BBVA website.