Program is trying to text to an incorrect number for account download. How can I fix?

aproptart
aproptart Quicken Windows Subscription Member ✭✭
edited April 2021 in Download, Add/Update Accounts (Windows)
I had to activate two factor authentication for my bank account. In order to update transactions, Quicken wants to text me a code (no options for email in the drop down) but has a number that is not current, or is just flat out wrong. How do I fix this? I can't update my account now unless I turn off the authentication.

Answers

  • aproptart
    aproptart Quicken Windows Subscription Member ✭✭
    FYI - this is Windows, not Mac, not sure why my question got labeled Mac.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @aproptart

    Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

    We'll need a bit more information to be able to assist.

    Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well as the name of the financial institution.

    Do you receive any error codes or messages?

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka

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