Chase downloads

Sashi
Sashi Quicken Windows Subscription Member ✭✭
edited April 2022 in Download, Add/Update Accounts (Mac)
I am trying to download separate transactions into 2 Chase accounts using the same username and passworde. When I download, there are extra transactions placed into one of my Chase accounts. How can this be resolved.

Best Answer

  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭
    Answer ✓

    Hello @Sashi

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

    Thanks,

    Quicken Francisco


Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Sashi

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you have not received a response.

    Do these accounts have separate account numbers or is there one account number with separate cards?

     If these accounts do not have separate account numbers they will not be able to be added as separate accounts. Please confirm which scenario is the case so we can explore options to resolve your issue.

    Thank you,
    -Quicken Tyka

    ~~~***~~~
  • Sashi
    Sashi Quicken Windows Subscription Member ✭✭
    They have separate account numbers, but the same username and password.
  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭
    Answer ✓

    Hello @Sashi

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

    Thanks,

    Quicken Francisco


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