Thank you for reaching out on the community and telling us about
your issue. I do apologize in the issue you're having. That is odd I'm
wondering where exactly the issue is. I believe in this case it might help
trying to see on a test file if we have a similar issue. This will give us a
better idea of where exactly the issue is. I'll leave steps down below on how to do so.
File > New >
start from scratch > default categories > don't sync to mobile and web.
Once you get the chance let us know what you're able to find
out. From there we'll see what we're able to do next.
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
I would next sign out and sign back into the Quicken program. To do this, please follow the steps below.
Go to Edit > Preferences > Quicken ID & Cloud Accounts
Click sign in as a different user
Type "yes" to sign out
Once this has been completed, please attempt to update through the register, following the steps below.
Do you receive any error messages or transactions? Please let me know!