CC-501 error - Unable to add Wells Fargo Advisors IRA account

WalkTightRope

Using Quicken Windows Home, Business & Rental Property subscription product. Waited for 24 hours but still not able to add my child's IRA account that was opened with Wells Fargo Advisors about 4 months ago. All other EXISTING Wells Fargo Bank & Advisors accounts seems to be connecting/downloading fine in Quicken. Keep getting "Oops...CC-501" error. Using Quicken for 20 years. Is it possible to get dedicated tech support without paying more money to Quicken or is the free "community" support the only support available?

Boatnmaniac

@WalkTightRope - Do you have account access to your child's IRA account set up with Wells Fargo Advisors?  If not, you will probably need to find out from Wells Fargo Advisors if you can get that set up in their system.  Otherwise, you will need to do the account setup in Quicken using your child's online account login credentials.

Assuming you are attempting to do the Quicken setup using the correct login credentials, it threw me a bit that you got a CC-501 error code.  CC-XXX error codes typically indicate an Express Web Connect (EWC) issue.  But investment companies cannot download brokerage account data via EWC.  Instead, Direct Connect (DC) is needed.

So, I attempted to then setup Wells Fargo Advisors in Quicken and clicked on the Advanced Options link.  I was taken to a screen to select whether to use Simple Investing or Complete Investing (it was defaulted to Complete Investing) and then I clicked on Next which brought up the account connection options:   EWC, DC and Web Connect (WC).  I noticed that the connection method was defaulted to EWC.  I think it should have been defaulted to DC, instead.

You might want to try following the setup process I mentioned above and when you get to the account connection options, change the connection option to Direct Connect.

Does any of this resolve your connection setup issue?