Investments stopped downloading
When I do the One Stop Update (& for a couple months), my investment companies all say "An error has occurred", but it doesn't say what the error is. (American Funds, NMIS, Vanguard) We have been in the middle of a move, so I have not been able to look into it for a while, but now I am trying to update everything & keep getting the error message on all investment accounts. What do I need to do to fix this?
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Answers
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Please try this:After that's been fixed, please do not forget to update your profile in Quicken with new address, email and phone numbers.
- Go to Edit / Preferences / Quicken ID & Cloud Accounts
- Click the "Sign in as a different user" link on the right side.
- Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.
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I signed out & signed in again & the problem is still not fixed. Any other ideas?0
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I notice that my investments say they are connected by "direct connect" and most of my other downloads (credit cards, bank) say "Express Web Connect". Could this be the issue?0
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If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.
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please use this link only:
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See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest - If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
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