Quicken's Online service is unavailable at this time?

Question

Two users on this computer -- I can update accounts ok, she gets this message.

Quicken Francisco · Accepted Answer

Hello
@rogerpaige

Thank
you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. It sounds like Quicken might think that you're not signed in here. We should be able to fix this by signing out and in. I'll leave steps down below.

* Go to Edit
* Preferences
* Quicken ID & Cloud accounts
* Sign in as a different user (or it might say Sign in
     using a different Quicken ID)
* Follow the prompts to Sign Out
* Sign
     back in using your Quicken ID (email) and
     password (this screen is not a pop-up box)

Once you've done this let us know if you're able to get your program working.Thanks,

Quicken
Francisco