Teachers Credit Union [Edited]

raededaw
raededaw Quicken Windows Subscription Member
edited April 2021 in Download, Add/Update Accounts (Windows)
I can not update/download transactions from Teachers Credit union, with one step.

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    In case of transaction download problems

    Please provide more details.

    What version and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. Quicken 2017 is no longer supported, as of 4/30/2020. If you're missing patches, update your software first.
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited April 2021
    Hello @raededaw

    Thank you for taking the time to visit the Community to share your issue, although I apologize that you've been unable to update your account.

    I would first sign out and sign back into the Quicken program. To do this, please follow the steps below. 

    1. Go to Edit > Preferences > Quicken ID & Cloud Accounts 

    2. Click sign in as a different user 

    3. Type "yes" to sign out 

    4. Then you sign back in using your existing Quicken ID

    Once this has been completed, please attempt to update once more and let me know if you receive transactions or any error messages.

     -Quicken Tyka 

    ~~~***~~~
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    Unknown
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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Hollyd0633

    Thank you for the response and the additional details.

    Are you able to successfully update if you update through register?

    1. Open the transaction register for the account that is not downloading.
    2. Click the Gear Icon in the upper right of the register and select Update Now.
    3. Follow the on-screen instructions to complete the update.
    4. Repeat these steps for each account with this error.

    Do you receive any error messages when attempting to update this way?

    Thank you,

    -Quicken Tyka

    ~~~***~~~

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