In case of transaction download problems
Please provide more
What version and
release of Quicken are you using? Click Help / About Quicken (Mac: Quicken /
About Quicken) to determine year/version and release. You must be on the latest release (patch)
level for your supported Quicken Subscription version. Quicken 2017 is no
longer supported, as of 4/30/2020. If you're missing patches, update your
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues
Does this problem occur when you run One Step Update from your desktop or when
you initiate a download using the Quicken Mobile App or Quicken on the
What have you tried so far to resolve the issue?
Thank you for taking the time to visit the Community to share your issue, although I apologize that you've been unable to update your account.
I would first sign out and sign back into the Quicken program. To do this, please follow the steps below.
Go to Edit > Preferences > Quicken ID & Cloud Accounts
Click sign in as a different user
Type "yes" to sign out
Then you sign back in using your existing Quicken ID
Once this has been completed, please attempt to update once more and let me know if you receive transactions or any error messages.
Thank you for the response and the additional details.
Are you able to successfully update if you update through register?
Do you receive any error messages when attempting to update this way?