Amex Reconciliation Issues -- Previously reconciled items come up as un-reconcilied

iusdcm1

Anyone having a problem with Amex credit card where previously reconciled come up as un-reconciled? These transactions are from prior years and even when I mark them as reconciled, they appear as unreconciled the next time I do one step update. It is the same 10 transactions each time.

Quicken_Tyka

Hello @iusdcm1

Thank you for taking the time to visit the Community to post your issue, although I apologize that you have not received a response.

Do you use the mobile or web app at all? If not, can you confirm if the option to sync to the mobile/ web is on?

To confirm, please navigate to Edit > Preferences > Mobile & Web, there will be an on-off toggle. 

May I also ask that you please take a moment to review the steps and information available here and confirm the location of the data file? Is the file stored on the hard drive or a cloud drive?

Storing the file in a cloud drive may cause the issues you have described. Please let us know what you find!

-Quicken Tyka

iusdcm1

I do use the mobile app and I do sync to mobile. The data file is stored on the hard drive.
I ended up resolving this issue by deleting the 10 transactions that kept appearing as unreconciled (from 2017 and 2018) and reentering them. Thanks.