I have 2 problems that keep recurring.

Question

I am running the latest version of Quicken Premier on a Windows 10x64 notebook.  My first problem is with my Fidelity Visa card.  When I update weekly, it does not work as do all my other accounts.  Instead, I use the online icon to update this account.  When it updates, the transaction screen shows blue dots in the left column.  I then have to check each one to confirm the transaction.  How do I fix this so this account updates using the one-step update button that works with everything else?  This Visa account is issued through Elan Financial Services.  Second, when syncing with the cloud when attempting to exit, I sometimes get a message stating: "The referenced resource (parameter = id, id = 255100385882449152) has been deleted".  How do I fix this.  I have reinstalled Quicken but nothing has changed.

Sherlock · Accepted Answer

To include the Elan Financials account in the One Step Update, I suggest you check the account on the One Step Update Settings window: press Ctrl + 1, if prompted, enter the Password Vault password, and select Settings

If you do not want the imported transactions to be automatically entered in the register, I suggest turn Automatic entry off.  You may want to review: https://help.quicken.com/display/WIN/Automatic+Transaction+Entry+preferences

To resolve the Cloud Sync issue, I suggest you reset your cloud data: select Edit > Preferences..., Mobile & Web, and Reset your cloud data

If the issue persists, I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

The other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts and enable sync in preferences so you may view and delete the cloud accountassociated with the original Quicken file.

After deleting the cloud account, you do need to open the original Quicken file and sync for the accounts to be available on the web or through the mobile app.  The initial sync may take some time to complete.

If the issue continues to persist, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options