Golden 1 Credit Union error OL-394-A

Last updated my account on 3/15/2021 with no problems. Now can't update. Message also says CLIENTUID was incorrect. What to do?

Best Answer

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    Accepted Answer
    OL error codes indicate a Direct Connect connection issue.  Golden 1 discontinued support of Direct Connect earlier this month.  You can read more about it here:  Re: Why Golden 1 Credit Union not updating Credit Card Transactions.
    Golden 1 still offers support of Express Web Connect.  To make the switch from Direct Connect to Express Web Connect:
    1. Deactivate your Golden 1 account in Quicken (on the Online Services tab of Account Details) and then remove all Financial Institution information from the upper right quadrant of the General tab of Account Detail.
    2. Repeat #1 for all other Golden 1 accounts you might have.
    3. Then do Add Account (or Set up Now from the Online Services tab of Account Details) and follow the prompts to set up your account(s).  When prompted, be sure to Link the downloaded data to the appropriate account(s) in Quicken or Quicken will create new accounts in Quicken.  This process might enter some duplicate transactions of what is already entered in your account register(s).  Duplicate transactions will need to be manually deleted.
    Let me know if this fixed your connection issue with Golden 1.
    (QW Premier Subscription: R34.15 on Windows 10)

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    Accepted Answer
    OL error codes indicate a Direct Connect connection issue.  Golden 1 discontinued support of Direct Connect earlier this month.  You can read more about it here:  Re: Why Golden 1 Credit Union not updating Credit Card Transactions.
    Golden 1 still offers support of Express Web Connect.  To make the switch from Direct Connect to Express Web Connect:
    1. Deactivate your Golden 1 account in Quicken (on the Online Services tab of Account Details) and then remove all Financial Institution information from the upper right quadrant of the General tab of Account Detail.
    2. Repeat #1 for all other Golden 1 accounts you might have.
    3. Then do Add Account (or Set up Now from the Online Services tab of Account Details) and follow the prompts to set up your account(s).  When prompted, be sure to Link the downloaded data to the appropriate account(s) in Quicken or Quicken will create new accounts in Quicken.  This process might enter some duplicate transactions of what is already entered in your account register(s).  Duplicate transactions will need to be manually deleted.
    Let me know if this fixed your connection issue with Golden 1.
    (QW Premier Subscription: R34.15 on Windows 10)
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