One Step Update Asking me to Renew

pyt77
pyt77 Member ✭✭
edited May 2022 in Errors and Troubleshooting (Quicken on the Web)
I renewed last month and just today when I use one-step update, I'm being asked to renew. When I click renew (the only choices in the box are ok and renew), it says I'm up to date, but I cannot get one-step update to work.

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    You might want to try signing into Quicken as a different user.  Sometimes our Quicken.com account, the Cloud Account and the Quicken program get out of sync and this will oftentimes fix that.:  Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user > follow the prompts to complete signing out > Sign back in with your current Quicken ID and PW > try running OSU.
    Let me know if this fixed the the issue for you.
    (QW Premier Subscription: R47.15 on Windows 11)
  • pyt77
    pyt77 Member ✭✭
    Rebooting the computer helped. I think the Internet was going up and down.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Ah, yes, the ol' reboot the computer fix!  :smile:   I'm glad to hear that the issue is now resolved for you.
    (QW Premier Subscription: R47.15 on Windows 11)
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