data disappearing

Rich
Rich Member ✭
in File Conversion and Backup (Windows)
Went from Quicken 2012 to the subscription version yesterday, and all my data disappeared today. Spent hours on the phone with support, and the best she could do is migrate a two week old backup of 2012 over the to the new version. Now I have to go in and redo two weeks work. Is this a rare or periodic error to be worried about?

Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    … Is this a rare or periodic error to be worried about?

    I'd say rare.  I don't remember ever losing data as you have described.


    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • Rich
    Rich Member ✭
    Interesting enough the next day my Quickbooks software disappeared also. Restored that from backup and had to "reregister". Assuming both caused by latest Widows update.
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