Have you tried this yet (if your bank recently changed their website or password requirements)?
How to refresh financial institution information (Branding)
Please read and follow instructions here: How do I refresh my financial institution information in Quicken?
If that doesn't resolve the issue:
Please let us know if you were able to get this issue resolved (or not).
Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you're experiencing this issue.
We'll need a bit more information to be able to assist. Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well as any error codes or messages?
The more information you can provide regarding this issue will help the Community to better understand and assist.
Thank you,
-Quicken Tyka