Transactions are not updating

System
System Member admin
edited May 1 in Download, Add/Update Accounts (Mac)
This discussion was created from comments split from: Unable to download transactions.

Comments

  • Margo D
    Margo D Member ✭
    I am having the same problem. I have Quicken for Mac and have recently renewed my subscription. For a week or so now, when I open Quicken, the little arrow in the upper left hand corner that rotates when I want to update transactions, is already rotating! It rotates endlessly, never uploading any transactions. I have read the response from Quicken Anja on April 12, but I am not a techie and her response might as well be in a foreign language. Can someone help me by writing instructions that even a dummy can follow?
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Margo D

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues updating your transactions. I'm wondering here if the program may think you're not signed into the program. That'll be a good first step to try here.

    To sign out and back in you'll want to open Quicken and across the top select Quicken > Sign out. From there you should be asked to sign back in again. 

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,

    Quicken Francisco


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