Future Paycheck Deposit transactions are zero out

EFW
EFW Member ✭✭✭
in Budgeting and Planning Tools (Windows)
The Future Paycheck Deposit transactions are zero out after downloading bank transaction in the BILLS & INCOME module. Is there a fix for this?

Answers

  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @EFW

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with the graphs. I'm wondering here if we could get a screenshot of the issue you're having here. It'll give us a bit more information about the issue that you're having. I'll leave an article down below for information on how to do so.

    https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows#latest

    Note you may need to drag the photos in to the response box in order to add it to the post.

    Once you get a chance let us know more and we'll see what we can do.

    Thanks,

    Quicken Francisco

  • imdcareys
    imdcareys Quicken Windows Subscription Member ✭✭✭✭
    edited May 2021
    There is not a fix for that right now. I was able to get on the phone with Quicken support last night and they were able to remedy the situation. It did involve over an hour of time, as they had to screen share and follow a process to delete (not reset) the Mobile and Web database. Long version here: R22.12 broke paycheck function - still broke after R29.xx ? - Page 7 — Quicken

    That said, the temporary workaround I was using was to disable sync between mobile and web and hold my breath for a patch that would fix it. You do that in Tools > One Step Update... > One Step Update Settings. Uncheck the 'Sync to Quicken Cloud' box and Click Apply. If you do that, you can still download your transactions without having your future paycheck reset to zero (after you fix it one last time).

    If you are a heavy user of Mobile/Web, that may get you to decide to call support and get the Web DB completely deleted. 

    Win 11 - Quicken Premier - v54.16

  • Monte Bliss
    Monte Bliss Quicken Windows 2017 Member ✭✭✭
    Quicken folks,

    When is this zero dollar paycheck reminder problem going to be fixed? Several updates later and problem remains.

    Version: R34.20
    Build: 27.1.34.20
  • James Gruber
    James Gruber Quicken Windows Subscription Member ✭✭
    I also still have the same problem after all updates
This discussion has been closed.

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