Future Paycheck Deposit transactions are zero out

Question

The Future Paycheck Deposit transactions are zero out after downloading bank transaction in the BILLS & INCOME module.  Is there a fix for this?

James Gruber · Answer

I also still have the same problem after all updates

Monte Bliss · Answer

Quicken folks,

When is this zero dollar paycheck reminder problem going to be fixed? Several updates later and problem remains.

Version: R34.20
 Build:     27.1.34.20

imdcareys · Answer

There is not a fix for that right now. I was able to get on the phone with Quicken support last night and they were able to remedy the situation. It did involve over an hour of time, as they had to screen share and follow a process to delete (not reset) the Mobile and Web database. Long version here: R22.12 broke paycheck function - still broke after R29.xx ? - Page 7 — Quicken

That said, the temporary workaround I was using was to disable sync between mobile and web and hold my breath for a patch that would fix it. You do that in Tools > One Step Update... > One Step Update Settings. Uncheck the 'Sync to Quicken Cloud' box and Click Apply. If you do that, you can still download your transactions without having your future paycheck reset to zero (after you fix it one last time).

If you are a heavy user of Mobile/Web, that may get you to decide to call support and get the Web DB completely deleted.