Can't Download First Foundation Bank Transactions

Gringgo
Gringgo Quicken Windows 2017 Member ✭✭
in Download, Add/Update Accounts (Windows)
I started receiving the CC-502 error message for my account this week. I noticed that the URL to the login page on the web has changed. Tried resetting my acct and I have now lost the acct setup info in Quicken Premier R33.24, Build 27.1.33.24 and my login credentials no longer work in Quicken. They do work on the website. Contacted the bank and they pointed me to Quicken. Not sure what to do here.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    It's the SOLE responsibility of the bank to notify Q/Intuit when they change things like the URL.
    Contact Q Support https://www.quicken.com/support#contact-support  They can escalate the issue to get it addressed.
    There's nothing that we, as users, can do about this.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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