Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize for any frustration that you have experienced so far.
First, please navigate to Help > About Quicken and provide the release that you are currently running.
May I ask if you experience this trouble if you update from the register?
Do you receive transactions or possibly an error message? Please let me know what you find!
-Quicken Tyka