you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with your one step update. Could we get some more details about the issue. Are you getting any errors when downloading? What happens exactly when you do try downloading? How long has this been going on? What version of Quicken are you running? You can check by going across the top to help > about Quicken.
Once you get the chance please let us know more. From there we'll see what steps we can take to resolve the issue.
It looks like you're new here. If you want to get involved, click one of these buttons!