Updating investments locks up Quicken for Win

JimC52
JimC52 Quicken Windows Subscription Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
Either running the One Step Update or updating an individual investment, the program stops, does not display a new screen, and Windows Task Manager shows Quicken for Windows is "Not Responding". The only way to get control back is to force close the program which causes a notice to be sent to Microsoft. All other features appear to still be working, but this investment update problem was first noticed on June 1st, 2020 around 18:00 CDT. It continues and there appear to have been no updates to the program or error messages displayed.

Best Answer

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    JimC52 said:
    Turns out that the only time the screen locks up and Quicken quits responding to Windows is when I try to update historical prices. I can download daily quotes just fine, but can't update historical prices.
    You may want to try performing a Validate and Repair with Correct investing price history checked to see if the issue can be resolved.

Answers

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    If you have not really been living with this issue for over a year, I suggest you try to locate a good backup saved prior to the appearance of the issue.

    Before restoring a Quicken file backup (or opening an earlier version of a Quicken file), I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    The other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file. 

    This is necessary because when we open or restore an another version of the Quicken file with the same file identifier, Quicken is not resetting the cloud account appropriately at this time.  I hope they will let us know when they have addressed this issue, but for now before opening another Quicken file that has the same file identifier embedded, delete the cloud account.  

    Note: Only File > New Quicken File... generates a distinct file identifier.  All other forms of creating a Quicken file, copy the embedded identifier from another file.
  • JimC52
    JimC52 Quicken Windows Subscription Member ✭✭
    Turns out that the only time the screen locks up and Quicken quits responding to Windows is when I try to update historical prices. I can download daily quotes just fine, but can't update historical prices.
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    JimC52 said:
    Turns out that the only time the screen locks up and Quicken quits responding to Windows is when I try to update historical prices. I can download daily quotes just fine, but can't update historical prices.
    You may want to try performing a Validate and Repair with Correct investing price history checked to see if the issue can be resolved.
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