Unable to update Credit Score

Question

I continue to get "Failed to connect to the server" error message whenever I attempt to update my credit score.  This has worked without issue in the past but stopped working sometime back.  I have seen others report the same error so I have been waiting to see if it gets resolved but have seen no progress or even responses from Quicken on this. Logging out and back into my Quicken Id does not solve the problem. Does anyone know what is going on or if Quicken is working the issue?

UKR · Accepted Answer

* Have you recently

enabled a VPN? If so, this might be the problem. Try turning the VPN off and

see if that helps.
* Is there a corporate

or otherwise external firewall getting in the way? Contact the IT people

maintaining the firewall and ask for permission.

* Does your Antivirus software allow Quicken to connect to the

Internet?


Quicken needs to be able to establish outbound Internet connections for the

program to work.
* Check

if Windows Defender feature Ransomware protection is enabled. 


If so, configure it to add Quicken as an "allowed app" without

turning off Ransomware protection. Perform the last step in:
https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

* 



Your

browser must allow popup windows from https://www.quicken.com