Unable to update Credit Score

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cjim
cjim Member ✭✭✭
in Errors and Troubleshooting (Windows)
I continue to get "Failed to connect to the server" error message whenever I attempt to update my credit score. This has worked without issue in the past but stopped working sometime back. I have seen others report the same error so I have been waiting to see if it gets resolved but have seen no progress or even responses from Quicken on this. Logging out and back into my Quicken Id does not solve the problem. Does anyone know what is going on or if Quicken is working the issue?

Best Answer

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Answer ✓
    Options
    • Have you recently enabled a VPN? If so, this might be the problem. Try turning the VPN off and see if that helps.
    • Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    • Does your Antivirus software allow Quicken to connect to the Internet?
      Quicken needs to be able to establish outbound Internet connections for the program to work.
    • Check if Windows Defender feature Ransomware protection is enabled.
      If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in:
      https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
    • Your browser must allow popup windows from https://www.quicken.com

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Answer ✓
    Options
    • Have you recently enabled a VPN? If so, this might be the problem. Try turning the VPN off and see if that helps.
    • Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    • Does your Antivirus software allow Quicken to connect to the Internet?
      Quicken needs to be able to establish outbound Internet connections for the program to work.
    • Check if Windows Defender feature Ransomware protection is enabled.
      If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in:
      https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
    • Your browser must allow popup windows from https://www.quicken.com

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