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Setting up online connection does not offer me list of accounts

WhyBother2

When setting up an online connection, I am not offered a list of banks to choose from. Instead, it is assuming that the account is a bank of america account. It used to be this at one time but the bank has changed for the account. So I have disconnected the online services but now need to reconnect it. To do that I need to be able to choose the proper bank name and unfortunately I am not being given that option now.

Ideas?

Thanks.

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Ps56k2

huh ?

Click on the Add Account or the "+" at the top of the Account List --> and type the name of your bank.
What bank do you want ?

WhyBother2

The account is already created, with many transactions in it already. I just need to connect it to its proper bank instead of it's old bank. Its already been disconnected from online services. So reconnecting it should give me the option to select the bank but it's not doing that.

Thanks.

thecreator

Hi @WhyBother2,

It is operating correctly. Close the Register, because the Register will always point to Bank of America.
Don't delete the Register.

After you close the register, you need to create a new Register for the Account at the new Bank. The Account Number has also changed?

WhyBother2

If I create a new register then I lose the contiguous history of the account which is what I'm trying to avoid. You're saying that you cannot delete the connection between a register and a bank?

Sherlock

WhyBother2 said:

If I create a new register then I lose the contiguous history of the account which is what I'm trying to avoid. You're saying that you cannot delete the connection between a register and a bank?

If you would like to use the existing account register and the register is of the correct account type, I suggest you deactivate the Online Services associated with the register and clear the name of the financial institution on the General tab: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account When you subsequently set up the Online Services, you should be able to specify the appropriate financial institution's name and link the accoun at the financial institution to the existing account register.

WhyBother2

@Sherlock - that's exactly what I thought should happen. Online services is deactivated. The general tab is cleared of data but I am unable to remove the name of the name of the institution for some reason:

https://www.screencast.com/t/wPckY80xo4d
https://www.screencast.com/t/dNNoktHUdGF

Thanks.

Sherlock

WhyBother2 said:

@Sherlock - that's exactly what I thought should happen. Online services is deactivated. The general tab is cleared of data but I am unable to remove the name of the name of the institution for some reason:

https://www.screencast.com/t/wPckY80xo4d
https://www.screencast.com/t/dNNoktHUdGF

Thanks.

That is strange. My experience has been that we are able to clear the financial institution's name when the Online Services are deactivated.

A workaround would be to create a new credit card account register and move the transactions from the original register to the new register, reset the references to the original register in the memorized payees and reminders, and delete the original register. You may want to review: FAQ: How Do I Move Transactions Between Quicken Accounts?

WhyBother2

Yeah, it is weird that it's not clearing the bank name which is why I opened the topic. Not sure if that's a new restriction in the latest versions...

Ps56k2

WhyBother2 said: .... Instead, it is assuming that the account is a bank of america account. It used to be this at one time but the bank has changed for the account.

So - your CC was held at BOA - but where is the CC now being held ?

What is the new bank name ?

Image: https://us.v-cdn.net/6031128/uploads/editor/in/kbwh49ldg86t.jpg

WhyBother2

Hi @Ps56k2 - does it matter where the new account is held? I should be seeing the dialog to choose a new bank regardless of where it's held, right? Theoretically Quicken shouldn't have any idea what the account is linked to yet because I've removed all links. But somehow it's retaining knowledge of the BOA link even after the link is supposedly broken between the register and the bank.

Sherlock

WhyBother2 said:

Hi @Ps56k2 - does it matter where the new account is held? I should be seeing the dialog to choose a new bank regardless of where it's held, right? Theoretically Quicken shouldn't have any idea what the account is linked to yet because I've removed all links. But somehow it's retaining knowledge of the BOA link even after the link is supposedly broken between the register and the bank.

If you haven't already, you may want to try the Copy and Validate Instructions described in: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Ps56k2

WhyBother2 said: Hi @Ps56k2 - does it matter where the new account is held?

just curious - to look it up and see what protocols it offers for downloading transactions.