In case of transaction download problems
Please provide more
What edition level
(Starter Edition, Deluxe, etc.), version and release of Quicken are you using?
Click Help / About Quicken (Mac: Quicken / About Quicken) to determine
year/version and release. You must be on
the latest release (patch) level for your supported Quicken Subscription
version. If you're missing patches, update your software first.
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues
Does this problem occur when you run One Step Update from your desktop or when
you initiate a download using the Quicken Mobile App or Quicken on the
What have you tried so far to resolve the issue?
If you haven't
rebooted Windows since you installed the latest software update, please do so
now and then try Quicken again.
Still not working?
Let's do some
"Troubleshooting 101" to ensure the Quicken software is installed and
updated properly and that your data file is in good working order. Crashes or
killing Quicken may damage the file.
Please perform all the steps in this document in the order specified, even if
you have done some of them before:Troubleshooting
101 - Fixing Software Installation and Data File Problems
If it still doesn't work and if you haven't done
so already, I'd say it's time to call Quicken Support on the phone and request
help. Let them do a screen share session
with you to review the situation and a download log file on your computer, to determine the nature
of the problem and to figure out how to fix it.
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