Unable to update WF/PNC Direct connect

This discussion was created from comments split from: getting stuck doing one step updates with password issues.

Comments

  • andre5006
    andre5006 Member ✭✭
    Having same problem: accounts with Wells Fargo and PNC (both Direct Connect). Using One Step update a never previously seen Text Box is there for password - enter online password (still works with bank web site) and press "Update Now" - get a "Please Enter Your Passwords" pop-up - nothing I do seems to satisfy this request and I cannot complete the update. Last successful update was a couple days ago.

    Quicken ver: R33.24 Build: 27.1.33.24.
  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @andre5006

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your accounts. I'm wondering what could be causing the issue you're having as it's not normal to be asked for the password afterwards. One thing we could attempt here is to see if we might be able to deactivate and reactivate the accounts. With both of them being direct connect you'll want to make sure that they are reconnecting to direct connect as well instead of express web. I'll leave steps down below.

    First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Note you'll want to choose direct connect by clicking advanced options in the sign in popup and selecting direct connect.

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,

    Quicken Francisco


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