you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with your accounts. I'm wondering what could be causing the issue you're having as it's not normal to be asked for the password afterwards. One thing we could attempt here is to see if we might be able to deactivate and reactivate the accounts. With both of them being direct connect you'll want to make sure that they are reconnecting to direct connect as well instead of express web. I'll leave steps down below.
we'll try deactivating all of the accounts for the affected FI.
You can do so by following the article listed down below.
all the accounts are deactivated go ahead and follow the article here on
reconnecting the accounts.https://help.quicken.com/pages/viewpage.action?pageId=3216277
Note you'll want to choose direct connect by clicking advanced options in the sign in popup and selecting direct connect.
you get a chance to try these steps, please let us know what you find. From there we'll better understand our next